🔒 Privacy Policy

1. Who We Are

SEC Dispatch, LLC ("SEC Dispatch," "we," "us," or "our") operates secdispatch.com and related services. We are a freight dispatch service provider based in the United States, offering dispatch, load matching, rate negotiation, and administrative support to motor carriers.

2. Information We Collect

A. Information You Provide

When you fill out forms on our website (guide downloads, SMS consent, contact forms), we collect:

• Name — for personalizing communications
• Email address — for sending guides, newsletters, and service updates
• Phone number — for SMS load alerts and dispatch coordination
• MC Number — for verifying motor carrier authority
• Equipment type — for matching you to relevant loads
• Consent records — timestamps, IP addresses, and page snapshots for TCPA compliance

B. Information Collected Automatically

• IP address — for security, fraud prevention, and regional analytics
• Browser type & device — for improving website compatibility
• Pages visited — captured via server logs (no third-party cookies)

3. How We Use Your Information

• Provide dispatch services, load matching, and rate negotiation
• Send marketing emails, SMS text messages, and service updates
• Maintain consent records to comply with TCPA, FCC, and FTC regulations
• Respond to inquiries and resolve support requests
• Analyze aggregate website performance and user behavior

4. SMS Consent & Phone Number Use

Your phone number is used solely for SMS messaging related to SEC Dispatch services and marketing. By providing your phone number and checking the consent box, you give express written consent to receive SMS messages consistent with TCPA requirements.

• Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message.
• Help: Reply HELP for assistance.
• Frequency: 3–10 messages per week, depending on market activity.
• Costs: Message and data rates may apply based on your carrier plan.
• No purchase required: Consent is NOT a condition of purchasing any goods or services.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with:

• Telnyx — for SMS delivery and opt-out handling
• SMTP / Gmail — for email delivery of guides and newsletters
• Federal Motor Carrier Safety Administration (FMCSA) — for MC number verification
• Law enforcement — only if required by valid legal process

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw SMS consent at any time by texting STOP or emailing us
• File a complaint with your local data protection authority

7. Data Retention

We retain consent records, lead data, and SMS opt-in records for 7 years to comply with TCPA and FMCSA regulations. Marketing data is retained until you withdraw consent or request deletion. Email/SMS logs are retained for 1 year for delivery verification.

8. Security

All data is transmitted over HTTPS (TLS 1.3). We use PostgreSQL for data storage and restrict database access to authorized personnel. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Your credit card or banking information is never captured on our site.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights:

• Email: dispatch@secdispatch.com
• Phone/Text: (980) 327-1788
• Mail: SEC Dispatch, LLC · Southeast U.S.